Shipping and Delivery

Last updated 29 August 2026

We deliver across Pakistan. This page explains what delivery costs, how long it takes, and what happens if something goes wrong on the way.

1. Where we deliver

We deliver to addresses within Pakistan only. We do not ship internationally at this time.

2. Delivery charges

The exact charge for your order is always shown at checkout before you confirm.

3. How long delivery takes

Orders are usually dispatched within 1 working day. Once dispatched, delivery normally takes 2 to 4 working days.

• Major cities such as Faisalabad, Lahore, Karachi, Islamabad and Rawalpindi are usually at the shorter end of that range
• Smaller towns and remote areas may take a little longer

Working days are Monday to Saturday. Orders placed on a Sunday or a public holiday are processed on the next working day. Delivery can be affected by weather, strikes and courier delays that are outside our control.

4. Order confirmation and tracking

1. You place your order and receive a confirmation
2. We check stock and pack your parcel
3. We hand the parcel to our courier partner and share your tracking details
4. The courier contacts you before delivery

If you have not heard from us within 2 working days of ordering, message us on WhatsApp at 0322 7782932 and we will check on it.

5. Please check your address and phone number

If you spot a mistake after ordering, contact us immediately. If the parcel has not yet been dispatched we can correct it at no cost.

6. Failed and returned deliveries

Couriers normally attempt delivery more than once. A parcel comes back to us when:

• Nobody is available at the address after repeated attempts
• The phone number is switched off or unreachable
• The address is incomplete or incorrect
• Delivery is refused

When a parcel is returned to us we will contact you to arrange redelivery. Redelivery charges may apply where the failed delivery was not our fault.

7. Parcels damaged in transit

Please inspect your parcel when it arrives. If the packaging is clearly damaged, note it with the courier if you can, then contact us within 24 hours of delivery with photographs of the packaging and the product. We will arrange a replacement or a refund. See our Returns and Refunds page for the full process.

8. Missing or wrong items

If something is missing from your parcel, or you received a product you did not order, contact us within 48 hours of delivery with your order number and a photograph of what arrived. We will correct it at our cost.